EZ-ELD Solution Electronic Logging Device

DO NOT BUY THIS USELESS CRAP! We bought two devices and we got problems with both of them non-stop.First one, keeps my driver disconnecting every 1-2 hours and he is required to stop and reconnect to it. He also tried switching up his phone which made no difference at all. Also, the app crashes which disconnects him as well. Driver tried to reinstall the app and no difference.Second one, started throwing codes on the truck (vehicle ECU and airbag codes). As soon as you unplug it, the truck shows not a single code and everything is perfectly fine. I got a hold of Stoneridge and they recommended to downgrade the update to 8.0 and back to 9.0 after. That didnt help at all so I contacted them again. Then i ordered another one hoping it was the device that is faulty. Once we have received the new device, same problems kept happening. Then, on Dec. 18, we couldn't even log in to the app at all which made both trucks stay home and loose money already on the first day. Attempted to contact Stoneridge again, but this time I cannot get a hold of anyone at all. Today is evening of Dec. 20 and we havent gotten any response back after multiple calls and voicemails. Also, e-mailed their support which clearly useless as well.We started testing these devices about 3 weeks ago and it has non-stop problems. It does have a nice user interface but that is it. We will not continue to use this crap and we will go with a different company.Also, you CANNOT email your logs to the officer during the inspection. Their servers are down or dont work

Installation wasn’t friendly usher. It didn’t tell you that you had to set back room.

This Eld stopped working as soon as I started on my trip. 5 days later still no connection to my phone. Requesting a refund.

Product is doing what it's supposed to do, I wish it came with better instructions on how to enter fuel data for fuel stops. If instructions were better I would have given 5 stars.

ELD works but the app has problems that has been reported to Stoneridge. Still working with it with hopes it straightens out.

C-----

Device doesn’t work properly and it is a total nightmare trying to get someone in tech support on the phone

This item was ordered new and was shipped open with parts missing. Then listed as unreturnable because it had gas in it. The device is basically a gps device... What gas?